We hope you will love your Frankly Fancy purchase, however in the unlikely event that you are unhappy, we can offer you the following options:

• 14-day refund or exchange on full price items, Items must be returned in its original box/pouch and in the condition in which it was sent.
• All our earrings are for pierced ears, therefore we are unable to refund or exchange earrings due to hygiene reasons
• Sale items can be exchanged within 14 days of purchase (no refund on sale items)
• In the unlikely event that you receive a faulty or incorrect item, please contact me immediately via any of the forums available to you
• Refunds will only be processed using the payment method used at the time of purchase 

Please contact me directly at your earliest convenience if you have any issues with your item and I will do my best to resolve them.