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Returns Policy

We hope you will love your Frankly Fancy purchase, however in the unlikely event that you are unhappy, we can offer you the following options:

  • 14-day refund or exchange on full price items, Items must be returned in its original box/pouch and in the condition in which it was sent.
  • All our earrings are for pierced ears, therefore we are unable to refund or exchange earrings due to hygiene reasons
  • Sale items can be exchanged within 14 days of purchase (no refund on sale items)
  • In the unlikely event that you receive a faulty or incorrect item, please contact me immediately via any of the forums available to you
  • Refunds will only be processed using the payment method used at the time of purchase¬†

Please contact me directly at your earliest convenience if you have any issues with your item and I will do my best to resolve them.

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